1. GENERAL
Free-to-22.com respects the privacy of its users, as confirmed by this Privacy Policy. We follow international laws regarding information we collect and store. This Privacy Policy describes the basis on which we collect this information and information provided by users. It also describes how we collect, use, store, and disclose personal data.
This website ("we", "website", "company", "bookmaker", "us", "our") operates according to this Privacy Policy. By using this website, you agree with it. Free-to-22.com also automatically collects some data provided by your web browser. If you do not agree to this Privacy Policy, please stop using this website.
Free-to-22.com has the right to change this Privacy Policy as we see fit at our own discretion or as required by law. It is your responsibility to read the latest version of the Privacy Policy. If you have any questions, feel free to send us an email. We handle inquiries in a timely manner and respond to users' emails.
2. INFORMATION WE COLLECT
Free-to-22.com uses, collects, stores, and discloses various information about its users. This information can be divided into the following groups:
1. Information given to us upon creating an account or sent to us via live chat or email. For example, your name, address, email address, and date of birth.
2. Any information sent to us via any communication channel.
3. Your history on our website.
4. Your password, username, and other login details. We can also collect your weblogs and activity logs.
5. Your answers to our questionnaires or any other assessment you choose to participate in.
3. USE OF PERSONAL INFORMATION
Free-to-22.com has the right to use your personal information in various ways, including but not limited to:
· Process your bets.
· Maintain, improve, assess, and deliver the functionality of the website.
· Personalise our marketing campaigns and how we communicate with you.
· Deliver personalised promotional offers, as well as information about promotions from our affiliates, partners, and associates. You should consent to receive these marketing materials before we can send them to you.
· Assess customer behaviour if you choose to include yourself in our surveys.
· Perform statistical analysis and conduct our research.
4. MARKETING
Users can choose not to receive any marketing materials from us. Otherwise, we can use your personal information for our marketing needs and deliver marketing communications via email, push notifications, and other means. These communications include information about promotions, products, and services from us and our partners.
You can choose not to receive these marketing communications by sending us an email.
By accepting any prizes from free-to-22.com, you give your permission to use your personal information for marketing purposes without any compensation.
5. HOW WE COLLECT INFORMATION
When you use this website, you give us your permission to collect some of your personal information, including data that your browser or mobile device sends to us. We can also receive your personal information from third parties and use it to provide our services, including technical support and gaming content services.
Free-to-22.com can collect information you give to us voluntarily, including your name, address, email address, and age. We can also use information you give us to customise your experience on the website. We safeguard information that you give to us and use it in accordance with this Privacy Policy. Our security measures are on par with international standards.
6. DATA RECIPIENTS
Free-to-22.com has the right to share your personal information and non-identification data with third parties, including our affiliates and business partners. Our business partners include our parent companies, their parent companies, and subsidiaries of these companies. We can also disclose your information to companies with whom we have legal agreements.
Free-to-22.com has the right to share your personal information with our employees, such as Data Protection Officers, Money Laundering Officers, Payments & Anti-Fraud analysts, Customer Support agents, Customer Retention team members, and VIP player managers. They need to have access to your information to perform their tasks.
Employees that have access to your personal information cannot disclose it to anyone in any way not described in this privacy policy. Our company members sign confidentiality agreements to protect your privacy.
Free-to-22.com can disclose your personal information to third parties in the processing chain. We have the right to transfer your data to another country within the European Union (EU) and European Free Trade Association (EFTA), as well as countries outside the European Economic Area (EEA). Our goal is to make sure these companies operate in accordance with our Privacy Policy, but we cannot guarantee that. Thus, when you use our website, you let these companies collect, use, disclose, and process your personal information.
7. WHEN WE DISCLOSE YOUR PERSONAL INFORMATION
We do not sell or rent your personal information to third parties. However, free-to-22.com has the right to disclose it in accordance with laws or when we need to protect our interests or the interests of our employees.
We have the right to share your personal information in the following cases:
1. When required by law, including court orders, laws, or legal processes, such as responding to government requests.
2. To third parties, such as contractors and service providers, to support our business. We aim to ensure that your information stays safe when we disclose it.
3. To protect our or your safety, such as to investigate or prevent fraud or terrorist financing or as a part of anti-money laundering measures.
4. To let our service providers perform their marketing tasks.
5. In any way not described here when you give us your consent.
Free-to-22.com partners with third parties and has the right to disclose your information to let them perform their services. These third parties include IT service providers, hosting and serving providers, maintenance providers, payment system operators, and professional advisors. When we share your information with third parties, we work according to the Services Agreement and Data Protection Legislation.
On our website, you can find links to other websites and plugins from social networks. These plugins can automatically send information to third parties that created the plugin, even if you don't click on them. This data can include your browser type, IP address, and the web page you're on. If you use the plugin, it can automatically collect cookies. The third party that created the plugin and its Privacy Policy govern the functionality of the plugin.
Free-to-22.com has the right to share information in the event of a dissolution, merger, or other transfer of company assets. We will inform our users about this event.
There can be links to other websites at free-to-22.com. If you click on these links, please remember that other websites can have their own privacy policies. Free-to-22.com is not responsible for any of these policies. It is your responsibility to read them before using other websites.
8. DATA RETENTION
Free-to-22.com stores personal information for as long as required by law or necessary for us. Both our users and we can close their accounts anytime. In this case, your personal information won't be stored for longer than necessary. During this time, we will make sure your data is secure. We also have the right to store and keep your information to be in compliance with accounting or reporting obligations.
We operate in accordance with anti-money laundering regulations of the European Union. Thus, we have to store your personal information for at least five years after your account is closed. During this time, you cannot request to delete your data.
9. SECURITY OF YOUR DATA
Free-to-22.com has measures in place to protect your personal information from unauthorised use, change, access, or disclosure. We also operate in accordance with legal provisions on data protection. We store your information on secured servers behind firewalls. We also use encryption technology to protect your information. Free-to-22.com also continuously works to ensure safety and security of our website.
Upon creating an account, you are required to set up your username and password. You can also set up two-factor authentication (2FA) for another layer of safety. However, you as an account holder are responsible for keeping this information secure. Note that every transfer if your information happens at your own risk. We do not guarantee the security of data transferred to our website.
10. YOUR RIGHTS
Free-to-22.com operates according to the General Data Protection Regulation that gives you the following rights while using our services:
1. Access their personal data upon request.
2. Correct their personal information. However, we have the right to ask for proof of change, for example, in case of a change of your name or address. A utility bill can serve as proof of an address change.
3. Erase your personal information. However, this is not an absolute right. We are required to retain some information about you, so we sometimes cannot fulfil your request.
4. Restrict the processing of your information, such as in cases when it impacts your freedom. However, we can still store this information.
5. Stop processing your data for a certain period of time. This is possible in three situations: you want to correct your information, you want to delete unlawful information, or you want to keep the information on our website, but we don't need it anymore.
6. Transfer your information. This right is only applicable to information that you consensually gave to us.
7. Withdraw your consent, such as to stop receiving our marketing materials. However, it will not affect procedures performed before the withdrawal of consent.
Free-to-22.com has the right to ask for additional information to identify you before fulfilling your request. This step is necessary to make sure we do not disclose your personal information to third parties. We can also ask for more information while processing your request. If the process is taking longer than average, we will inform you of any delays.
11. WHEN TO CONTACT US
When it comes to this Privacy Policy, you can contact us in the following cases:
· To check the accuracy of information.
· To ask about how the information is used.
· To perform your right regarding your information.
· To change any information you've given to us.
Feel free to contact us anytime if you have questions about this Privacy Policy or our website.
12. COOKIES
We use cookies to deliver a better user experience, customise our services, and ensure proper functionality of our website. When you visit our website, cookies are automatically collected. These cookies include your IP address, browser, and referring website. Free-to-22.com also collects information about general demographics and your preferences. We do not automatically collect identification data.
If you continue to use our website, you allow us to use cookies. You can use, delete, manage, or disable cookies in your browser. However, we need some cookies to ensure proper functioning of this website. By disabling them, you can tamper your experience. Then there are optional cookies that improve your experience on the website. Below, there are two types of cookies we collect:
1. Required. We need them for the website to function properly.
2. Functional. These cookies are used to analyse your behaviour on our website and learn about some of your preferences, such as your region and language.